You are currently viewing Solved: 535 5.7.139 Authentication unsuccessful, federated sts service was unreachable

Solved: 535 5.7.139 Authentication unsuccessful, federated sts service was unreachable

Problem

535 5.7.139 Authentication unsuccessful, federated sts service was unreachable error message presented by Jira after integrating Microsoft 365 with Duo Single Sign-On.

Cause

Jira version that was used did not support modern authentication which was configured on Duo.

Solution

Upgrade Jira to a version that supports modern authentication

or

Configure the Microsoft 365 application within the Duo Admin Panel to enable the ‘WS-Trust’ feature

Supporting Documentation

What are the impacts of enabling modern authentication on the Microsoft 365 tenant

How do I enable and properly secure basic authentication for Microsoft 365 when federating with Duo SSO

Duo SSO for M365 Documentation

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Kelvin is a Cyber Security professional with years and experience working with organisations in different verticals, both large and small. He enjoys contributing to the Network Wizkid knowledge base and he also creates technical content. Kelvin enjoys learning new things and often does this by working on achieving new technical certifications. He holds many professional certifications and academically, he has achieved a Bachelors and Master's degree in both Computer Networks and Cyber Security.

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